System Administrator

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Khandagiri , Bhubaneswar, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Bhubaneswar, India
  • Minimum Education:
  • Minimum Experience:
    5 Years
  • Apply By:
    Mar 05, 2019
  • Job Posting Date:
    Feb 10, 2019
Job Description

Able to work night time shifts when needed.
Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to business users and in-turn our clients.
Provides support for all Information Technology products and services as well as all TriNet applications. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
Determines the most effective manner to resolve customer's technical issue. Engages in research and in-depth troubleshooting to resolve technical issues. Consults with senior and management staff as well as other teams when necessary.
Records required information in the appropriate ticketing systems. Updates records with in-depth information about work performed and documents resolution information accurately upon closure.
Performs follow-up with end-users to ensure solutions provided meet their needs.
Escalate to second-level support individuals/teams when required.
Adhere to published SLAs for response and resolution times.
Follow documented escalation process when a business escalation is received to ensure timely resolution to issues.
Grant and remove access to new-hires, internal promotions/changes, and terminations.
Develop and document solutions to known issues in the team knowledge-base.
Develop training for team members and other internal colleagues.
Actively participate in team and company projects as assigned.

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Fossilace is a platform for job opportunities across verticals , across geographies and across experience levels .We offer HR and Recruitment Solutions besides training , employability solutions and also assist with our partners in providing accounting , payroll and start-up solutions. We work with a broad range of clients, from early-stage start-ups to large global organizations as well as highly respected Indian corporations in the Technology, Knowledge Services, Banking and Financial Services sectors in India. We are dynamically organized to provide qualitative and customized solutions according to the clients needs and requirement across this spectrum of clientele.