Maintenance Engineer

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326/1, Sushanti Vihar, Opp Shirdi Sai Temple Tankapani Road, Bhubaneswar -751018, Odisha - India, India
Job Detail
  • Industry:
    Industrial Products / Heavy Machinery
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Delhi, India
  • Minimum Education:
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Nov 05, 2018
  • Job Posting Date:
    Jul 05, 2018
Job Description

To look into the day-to-day functions of the service related jobs and resolve day-to-day issues in the specified Territory / Customer Allocated in the region
To Ensure Response Time. 
Guide service technicians to perform duties effectively.
Handle the key account directly and ensure customer satisfaction
Close Co-ordination with MVI and GI sales Team for proper execution of Service Plan agreed.
To provide service to customers, discuss with them, make route cause analysis and give presentations to customer to improve life cycle of the Product.
Customer Training / Education to ensure better up-time of the product.
Ensure timely and effectively execution of Service Plan.
Close Co-ordination with Project team for timely execution of Installation of machine allocated to Service,
Monitoring of On Site Work shop in all respect 
o Turnaround time
o Spare Parts availability
o Route Cause Analysis
o Competency Development of On Site Technicians
o Motivation and Man-power retention
To be able to rectify problems and thus guide and train the Team 
Ensure Safety Health and Environment compliance at On site workshop as per Guide Line
Handle Customer Complain (Warranty/ Goodwill/ Others) and ensure proper logging into SQR data base
Find out the red-flags and analyze the root cause for failures.
Other duties as assigned.

Skills Required

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