Team Leader

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326/1, Sushanti Vihar, Opp Shirdi Sai Temple Tankapani Road, Bhubaneswar -751018, Odisha - India, India
Job Detail
  • Industry:
    BPO / Call Centre / ITES
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Delhi, India
  • Minimum Education:
  • Minimum Experience:
    1 Year
  • Apply By:
    Oct 26, 2018
  • Job Posting Date:
    Jun 26, 2018
Job Description

Set targets for all team members to meet up with 
Continually reviewing and measuring team activities against targets, standards and service levels
Schedule and organize shift patterns for team members to ensure that customers are never left unattended to 
Understand all organizations products, services, procedures and guidelines and communicate same to all teammembers
Prepare forecasts and budgets for the team Monitor all calls to ensure that due procedures and quality standards are strictly adhered to 
Facilitate and organize training session for all agents and participate in recruitment of new team members
Recommend technical support needed to enhance job performance at the call center 
Conduct regular review of all call center agents performance and organize training sessions for under performers 
Submit regular reports to management and seek new ideas and strategies to improve team performance 
Keep up with trends and happenings in the industry and ensuring adherence to industry standards 
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Communicating and interacting effectively with people at all levels
Responsible for staff morale

Skills Required

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Fossilace is a platform for job opportunities across verticals , across geographies and across experience levels .We offer HR and Recruitment Solutions besides training , employability solutions and also assist with our partners in providing accounting , payroll and start-up solutions. We work with a broad range of clients, from early-stage start-ups to large global organizations as well as highly respected Indian corporations in the Technology, Knowledge Services, Banking and Financial Services sectors in India. We are dynamically organized to provide qualitative and customized solutions according to the clients needs and requirement across this spectrum of clientele.