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Team Leader
Fast Track Career Consultants
BHUBANESWAR - India
210 Current Jobs Openings
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326/1, Sushanti Vihar, Opp Shirdi Sai Temple Tankapani Road, Bhubaneswar -751018, Odisha - India, India
Job Detail
Industry:
BPO / Call Centre / ITES
Total Positions:
1
Job Type:
Full Time
Salary:
281000-350000
Job Location:
Delhi, India
Minimum Education:
BA
Minimum Experience:
1 Year
Apply By:
Oct 26, 2018
Job Posting Date:
Jun 26, 2018
Job Description
* Manage a large and diverse team of CSAs working towards pre-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
* To identify training / coaching needs of the team members and provide the same to the Manager
* To assist new members of the team by updating knowledge & bridge process gaps
* Be directly responsible towards fostering the development of team by motivating them
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Skills Required
team leader
operations
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Fast Track Career Consultants
Job:
Team Leader
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