Team Leader

http://fossilace.com/company/fast-track-career-consultants-1528369006
Fast Track Career Consultants
BHUBANESWAR  -  India
210 Current Jobs Openings

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326/1, Sushanti Vihar, Opp Shirdi Sai Temple Tankapani Road, Bhubaneswar -751018, Odisha - India, India
Job Detail
  • Industry:
    BPO / Call Centre / ITES
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    281000-350000
  • Job Location:
    Delhi, India
  • Minimum Education:
    BA
  • Minimum Experience:
    1 Year
  • Apply By:
    Oct 26, 2018
  • Job Posting Date:
    Jun 26, 2018
Job Description

* Manage a large and diverse team of CSAs working towards pre-defined targets 

* Responsible for maintaining discipline and absenteeism of team on the floor

* Responsible for staff retention within the team

* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

* To identify training / coaching needs of the team members and provide the same to the Manager

* To assist new members of the team by updating knowledge & bridge process gaps

* Be directly responsible towards fostering the development of team by motivating them

* To ensure team achieve productivity and quality roster adherence 

* Ensure the professional and ethical conduct of team members

* Accountable for smooth flow of operations

* Coordination between Managers and Team Members

* Abide by companies and clients Information Security policies.

 

Skills Required

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Fossilace

Fossilace is a platform for job opportunities across verticals , across geographies and across experience levels .We offer HR and Recruitment Solutions besides training , employability solutions and also assist with our partners in providing accounting , payroll and start-up solutions. We work with a broad range of clients, from early-stage start-ups to large global organizations as well as highly respected Indian corporations in the Technology, Knowledge Services, Banking and Financial Services sectors in India. We are dynamically organized to provide qualitative and customized solutions according to the clients needs and requirement across this spectrum of clientele.

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