Process Trainer
Jindal Intellicom
Moti Nagar  -  India
1 Current Job Openings

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Moti Nagar, Delhi, India
Job Detail
  • Industry:
    BPO / Call Centre / ITES
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Moti Nagar, India
  • Minimum Education:
    Any Graduate
  • Minimum Experience:
    1 Year
  • Apply By:
    Jun 29, 2019
  • Job Posting Date:
    May 09, 2019
Job Description

Title: Process Trainer Location: Moti Nagar / Gurgaon Experience level: 1 - 3 Years Essential Skills/ Traits: • Design and deliver modules • Identifying and analyzing training needs • Ensuring attendance and successful graduation of training batches • Regular reporting of scores for batches released to floor and up-trainings conducted • Coordination with client for updates and various support • Ability to be proactive, self motivated and self directed • Exposure to training delivery and facilitation techniques • Knowledge of carrying out agent profiling, training need identification and analysis • Time management • Good written & spoken English • Excellent presentation and facilitation skills • Excellent knowledge of Microsoft Word, Access, Excel, e-mail system Administrative Responsibility: • Deliver new Hire training to all new hire support agents and refresher training to existing agents on the floor • Attend all training calls with client as well as internal meetings and provide updates, information and inputs from Process Training • Participates in all internal and external calibration sessions • Publish weekly and monthly Training report at an agent, team and program level • Deliver monthly calendar of training events scheduled for the support center • Responsible for the delivery of both soft skill, sales / product training • Alternates shifts according to training requirements • Performs all procedures completely and accurately • Provides feedback to management regarding process improvements Desired Candidate Profile: • Excellent written and verbal communication skills • Graduate/ Post graduate with minimum 1 - 3 years of relevant experience.

Skills Required

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