Process Trainer

http://fossilace.com/company/jindal-intellicom
Jindal Intellicom
Moti Nagar  -  India
1 Current Job Openings

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Moti Nagar, Delhi, India
Job Detail
  • Industry:
    BPO / Call Centre / ITES
  • Total Positions:
    5
  • Job Type:
    Full Time
  • Salary:
    11000-15000
  • Job Location:
    Moti Nagar, India
  • Minimum Education:
    Any Graduate
  • Minimum Experience:
    1 Year
  • Apply By:
    Jun 29, 2019
  • Job Posting Date:
    May 09, 2019
Job Description

Title: Process Trainer Location: Moti Nagar / Gurgaon Experience level: 1 - 3 Years Essential Skills/ Traits: • Design and deliver modules • Identifying and analyzing training needs • Ensuring attendance and successful graduation of training batches • Regular reporting of scores for batches released to floor and up-trainings conducted • Coordination with client for updates and various support • Ability to be proactive, self motivated and self directed • Exposure to training delivery and facilitation techniques • Knowledge of carrying out agent profiling, training need identification and analysis • Time management • Good written & spoken English • Excellent presentation and facilitation skills • Excellent knowledge of Microsoft Word, Access, Excel, e-mail system Administrative Responsibility: • Deliver new Hire training to all new hire support agents and refresher training to existing agents on the floor • Attend all training calls with client as well as internal meetings and provide updates, information and inputs from Process Training • Participates in all internal and external calibration sessions • Publish weekly and monthly Training report at an agent, team and program level • Deliver monthly calendar of training events scheduled for the support center • Responsible for the delivery of both soft skill, sales / product training • Alternates shifts according to training requirements • Performs all procedures completely and accurately • Provides feedback to management regarding process improvements Desired Candidate Profile: • Excellent written and verbal communication skills • Graduate/ Post graduate with minimum 1 - 3 years of relevant experience.

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Fossilace

Fossilace is a platform for job opportunities across verticals , across geographies and across experience levels .We offer HR and Recruitment Solutions besides training , employability solutions and also assist with our partners in providing accounting , payroll and start-up solutions. We work with a broad range of clients, from early-stage start-ups to large global organizations as well as highly respected Indian corporations in the Technology, Knowledge Services, Banking and Financial Services sectors in India. We are dynamically organized to provide qualitative and customized solutions according to the clients needs and requirement across this spectrum of clientele.