Customer Relation Executive

http://fossilace.com/company/saisun-outsourcing-services-pvt-ltd

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Unit No.1B, A Wing, 5th floor, Sahar Road, Off Western Express Highway, Andheri (East) Mumbai, 400069., India
Job Detail
  • Industry:
    Retail / Wholesale
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    31000-35000
  • Job Location:
    Mumbai, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    3 Years
  • Apply By:
    Oct 29, 2018
  • Job Posting Date:
    Jun 29, 2018
Job Description

Job Description 
Welcome the customer by acknowledging and greeting
- Probe to determine their needs and wants through need analysis
- Recommend watches based on individual requirements and occasions
- Provide advice to customers regarding particular watches or service of watches and explain the features, complications, movements, uses and advantage
- Answer customers queries and concerns
- Quote prices, discounts as well as introduce companys loyalty program and its benefits, terms, warranties and delivery
- Prepare invoice and accept payment
- Advise customers on utilization and care of watches or other products available in the store
- Practice exit protocol to see off the customers 
- Assist in visual merchandise and display of merchandise
- Attend the phone calls as per the laid down standards
- Always look pleasant and groomed as per the grooming norms of the company
- Assist in maintaining records at store level and through use of company software called Navision
- Always be aware of self and team targets and thrive to achieve them
- Assist new team members in familiarising them and their performance and practice spirit of camaraderie

Skills Required

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Fossilace

Fossilace is a platform for job opportunities across verticals , across geographies and across experience levels .We offer HR and Recruitment Solutions besides training , employability solutions and also assist with our partners in providing accounting , payroll and start-up solutions. We work with a broad range of clients, from early-stage start-ups to large global organizations as well as highly respected Indian corporations in the Technology, Knowledge Services, Banking and Financial Services sectors in India. We are dynamically organized to provide qualitative and customized solutions according to the clients needs and requirement across this spectrum of clientele.