Customer Relation Executive

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Unit No.1B, A Wing, 5th floor, Sahar Road, Off Western Express Highway, Andheri (East) Mumbai, 400069., India
Job Detail
  • Industry:
    Retail / Wholesale
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Mumbai, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    3 Years
  • Apply By:
    Oct 29, 2018
  • Job Posting Date:
    Jun 29, 2018
Job Description

Job Description 
Welcome the customer by acknowledging and greeting
- Probe to determine their needs and wants through need analysis
- Recommend watches based on individual requirements and occasions
- Provide advice to customers regarding particular watches or service of watches and explain the features, complications, movements, uses and advantage
- Answer customers queries and concerns
- Quote prices, discounts as well as introduce companys loyalty program and its benefits, terms, warranties and delivery
- Prepare invoice and accept payment
- Advise customers on utilization and care of watches or other products available in the store
- Practice exit protocol to see off the customers 
- Assist in visual merchandise and display of merchandise
- Attend the phone calls as per the laid down standards
- Always look pleasant and groomed as per the grooming norms of the company
- Assist in maintaining records at store level and through use of company software called Navision
- Always be aware of self and team targets and thrive to achieve them
- Assist new team members in familiarising them and their performance and practice spirit of camaraderie

Skills Required

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