Fleet Manager

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Koramangala , Bangalore, India
Job Detail
  • Industry:
    FMCG / Foods / Beverage
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    Fresh Year
  • Apply By:
    May 10, 2019
  • Job Posting Date:
    Jan 10, 2019
Job Description

In this role, you are responsible for managing the operational efficiency of a fleet of delivery executives in your assigned hub. To be successful in this role, you must be able to ensure order fulfilment, logistics as well as provide an enhanced customer experience.

You are primarily responsible for managing the delivery executive fleet in the assigned hub. You must ensure, on a daily basis that the delivery executive logins meet the demand against the projections for the hub.

Ensure that no order losses happen at the assigned hub due to operational issues. Be it a rainy day or a match day, you have to ensure smooth flow of operations so that none of our customers go hungry!

Ensure the fleet of delivery executives are disciplined, and resolve disputes, strikes or complaints that may arise at the hub, warranting an efficient and healthy work environment.

Provide your newly joined delivery executives with on the job training to familiarize them with all the major restaurants and customer locations, as well as usage of Swiggy app. Equip the delivery executives with intelligence on customer trends, that will help them make better real time decisions while on delivery.

Ensure a flawless delivery service for our customers with special focus on real time service levels and schedule adherence

Ensure that the delivery executives communicate courteously with the customer by telephone as well as in person. Investigate and solve any issue that arises between the customer and the delivery executive, on the same day!

Meet or exceed the target for customer satisfaction rating of the delivery fleet

Increase operational efficiency by proper planning, monitoring, resolving issues, ensuring there are fewer delivery executive driven cancellations, identifying customer trends and implementing changes, as necessary,

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