Fresher Desktop Support

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Electronics City , Bangalore, India
Job Detail
  • Industry:
    IT - Hardware
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    BANGALORE, India
  • Minimum Education:
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Aug 27, 2018
  • Job Posting Date:
    Apr 27, 2018
Job Description

Desired Skills:

*    ITIL Certified or Trained (Preferable)
*    MCSE & CCNA Certified or Trained (Preferable)
*    Good knowledge in Mail & Smart phones configuration

*    Installation and configuration of Windows based operating systems (Windows Xp, Vista,7 & 8)
*    Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.
*    Trouble shooting of all types of Hardware and software applications problems.
*    Configuring & troubleshooting of Desktop/Laptops for L1 & L2 levels & Managing backup and recovery.
*    Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
*    Installation and configuring of wireless Data Cards in users laptops.
*    Exposure in Active Directory user creation & deletion
*    Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.
*    Trouble shooting hardware, software & networking problems.
*    User group policies creation & modification
*    Monitoring of virus issues through Symantec Endpoint Protection antivirus.
*    Regular data & mail backup of MS outlook (PST files).
*    Password creation & resetting to end users through remote desktop
*    Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express
*    Remotely resolving application problems and network problems and mail configurations through net meeting, remote desktop sharing.
*    Resolving tickets with in the SLA which is raised from End User side.
*    Participate in an on-call rotation
*    Recommend new processes and procedures, equipment and software
*    Act as a senior resource for other System Engineers and for the team
*    Communicate and interact with the other team members or colleagues to ensure coordination and cross-training

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