Tech Mahindra Hiring For Sme Operations

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Electronics City , Bangalore, India
Job Detail
  • Industry:
    Media / Entertainment / Internet
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Noida, India
  • Minimum Education:
    Any Graduate
  • Minimum Experience:
    2 Years
  • Apply By:
    Jun 07, 2019
  • Job Posting Date:
    Feb 07, 2019
Job Description

Job TITLE: SME Operations 

Location: Noida, India 

Experience - 2 Plus Year experience in CRM/Inbound/voice 

Desired Skills: 

Graduation with excellent communication skills.
Good people management skills Working knowledge of applicable customer contact systems (e.g. phone, email, and web) and MS Office Suite including MS Word, MS PowerPoint, MS Excel

Key Responsibility: 

C-Sat of a team of 20-25 associate.
Supports intra & inter function collaboration 
Proactively use best practices ideas from across locations to add value
Contribute to process improvements and innovation.
Interface with customers when needed 
Conduct Need analysis and shares feedback with stakeholders
Meet the monthly targets of key customer impacting SLAs
Provide Feedback to New Hires on product
Monitor advisors progress throughout duration of production including providing coaching and developmental feedback. Conduct classroom training as per ramp planning. 
Determine continuation of employment eligibility for advisors through performance feedback process. 
Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness 
Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenarios.

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