Qlikview Support@ Techmahindra Pune


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Electronics City , Bangalore, India
Job Detail
  • Industry:
    IT - Software
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Pune, India
  • Minimum Education:
  • Minimum Experience:
    5 Years
  • Apply By:
    Aug 25, 2018
  • Job Posting Date:
    Apr 25, 2018
Job Description

Support Engineer Qlikview Incident and Problem Management
Experience working in support projects.
Expert in handling configuration management & deployments across multiple environments.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments.
Good understanding of technical knowhow of C++ to identify the root cause & solution
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track system issues through to resolution, within agreed time limits
Talk clients through a series of actions, via either phone, email or chat, until the technical issue is solved
Properly escalate unresolved issues to appropriate internal teams (e.g. Development, interface, network teams)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech 
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after 
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

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