Walk In For Virtual Customer Service Role…

http://fossilace.com/company/wisdomleaf-technologies

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No. 71/1 , Margosa Road, Between 17th and 18th Cross, Malleswaram, Bangalore – 560055, Karnataka, India., India
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
    1
  • Job Type:
    Full Time
  • Salary:
    21000-25000
  • Job Location:
    Jaipur, India
  • Minimum Education:
    Does not matter
  • Minimum Experience:
    Fresh Year
  • Apply By:
    Sep 05, 2018
  • Job Posting Date:
    May 05, 2018
Job Description

We are hiring for Virtual Customer Service Role, Voice Skill Set (Work From Home) for Jaipur only


Current Role : Virtual Customer Service Associate (WORK FROM HOME) Voice

Job Type : Contract and Permanent Roles.

 

Venue: 
Global Institute of Technology, 
ITS 1, IT Park, EPIP,
Sitapura Industrial Area, Sitapura, Jaipur, 
Rajasthan 302022


Recruiter POC - Pooja More

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Compensation Details : INR 1,58,950/- to INR 1,91,196/-



Additional benefits : Meal Voucher , Over Time allowance, Internet Reimbursement, Night Shift allowance.
Mandates : Internet Connection with 10 Mbps and Power Back Up


Candidates who have applied in the last 3 months are not eligible.
Candidates currently pursuing any regular course of Education will not be considered.
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.


Customer Service Associate- VCS- India: 

Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality. 



Knowledge & Skills Required

Desired skills: 
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria: 

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure Work-like environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus: 

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions 
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills: 

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

Qualifications required:
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply .

Shifts: Rotational - Candidate should be flexible to work in a 24/7 environment
Benefits: Sodexo,Internet Reimbursement, Night Shift allowance, Over time

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Fossilace

Fossilace is a platform for job opportunities across verticals , across geographies and across experience levels .We offer HR and Recruitment Solutions besides training , employability solutions and also assist with our partners in providing accounting , payroll and start-up solutions. We work with a broad range of clients, from early-stage start-ups to large global organizations as well as highly respected Indian corporations in the Technology, Knowledge Services, Banking and Financial Services sectors in India. We are dynamically organized to provide qualitative and customized solutions according to the clients needs and requirement across this spectrum of clientele.